Privacy policy

Privacy Policy:

Doublezero Solutions (‘we’, ‘us’ or ‘our’) are committed to protecting and respecting your privacy.

Our Privacy Policy explains the information we collect about you and how we use it.

  • If you use our website, you will be regarded as having read and accepted this Privacy Policy.
  • If you do not wish to be bound by what you have read below you must stop using our website.
  • If you have any queries relating to how we use your information or any other related data protection questions, please contact us at websites@doublezerosolutions.co.uk

 Information we collect or receive and how we use it: 

By communicating with us by phone, email or using our website you may provide and we may collect, store and use the following types of personal information:

  • your name, job title, contact information including email address, mobile / phone numbers and delivery address;
  • your demographic information, for example, your preferences and interests;
  • your financial information; and
  • other information relevant to customer surveys and/or offers.
  • Information about your computer and about your use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
  • Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication)
  • Before you disclose to us the personal information of another person, you must obtain that person’s consent for both the disclosure and the processing of that personal information in accordance with this policy.

What we do with the Information:

We use the information listed above to understand your needs and provide you with a better service, and in particular we may use your personal information to:

  • Administer our website and business, including data analysis, testing and research
  • To carry out our obligations from any contract entered into between you and us, and
  • To provide you with the information, services and products you request from us; this may include providing delivery information to delivery partners to deliver products to you, including your name, address, mobile number and email address to send you important information about your delivery;
  • Send statements, invoices and payment reminders to you, and collect payments from you
  • Send you non-marketing commercial communications
  • Send you promotional & informative emails about new services / products, industry trends, best-practice case studies, special offers or other information which we think you may find interesting using the email address you have provided; (you can inform us at any time if you no longer require these communications)
  • Deal with enquiries and complaints made by or about you relating to our website
  • Keep our website secure and prevent fraud
  • Verify compliance with the terms and conditions governing the use of our website
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information) for the purposes of internal reporting, insight and analysis, enabling us to improve our website and the products we offer.
  • To share information with companies who provide services such as data processing, credit reference agencies, analytics, search engine providers, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys.

These companies are obligated to protect your information and whilst they may separately seek your consent to use your details for their own marketing purposes, under no circumstances will we inform any third parties that they are permitted to use your details for their own marketing purposes.

  • We also use Google Analytics, to find out more about Google Analytics privacy policy please click here https://support.google.com/analytics/answer/6004245?hl=en
  • We will not, without your expressed consent, supply your personal information to any other third party for the purpose of their or any other third party’s direct marketing.

Marketing

You have the right to ask us not to process or use your information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Information.  You can also exercise this right at any time by contacting us at websites@doublezerosolutions.co.uk

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

In accordance with this Privacy Policy you agree that we may disclose your information to the categories of third partied referred to herein.  Furthermore, we may disclose your Information in the following circumstances:

  • if required or permitted to do so by law;
  • if required to do so by any court or any applicable regulatory, compliance, governmental or law enforcement agency;
  • if necessary in connection with legal proceedings or potential legal proceedings;
  • if ownership of all or part of our website or company is transferred, in which case any purchaser would only be entitled to use that Information in a way consistent with this Privacy Policy;

 Third Parties

Except as provided in this policy, we will not provide your personal information to third parties.

 Your rights – accessing your information

You may request that we provide you with any personal information we hold about you; and for us to correct any inaccuracies or to delete your personal data.

  • To protect privacy you must prove your identity to us prior to accessing your information with two pieces of appropriate identification.
  • We may withhold personal information that you request to the extent permitted by law.

 

Please send requests and questions about this to us at websites@doublezerosolutions.co.uk

Please help us keep your information up-to-date

Please let us know if the personal information that we hold about you needs to be corrected or updated.

 Third party websites

  • Our website includes links to, and details of, third party websites.
  • We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  • Please read our Terms of Use for further information.

How we use Cookies

  • Our website uses cookies, (a cookie is a file which is sent by us to your computer or other access device to distinguish you from other uses of our website) Please see our Cookie Policy here which includes information on how to disable cookies.

How we keep personal information secure:

  • We will take reasonable physical, electronic and managerial precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • You are responsible for keeping any passwords you use in your dealings with us confidential.

 Where is your Information held?

  • Occasionally for operational reasons the information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your Information may also be processed by some of our third party service providers who operate outside the EEA.
  • We use these third party service providers (which may include some based in the USA) to help us provide products and services to you. When we appoint suppliers we take care to ensure that they have appropriate security measures in place.
  • Please note that countries outside of the European Economic Area will have different data protection laws and security practices in place and may not offer the equivalent level of protection as under the UK data protection law. You should be aware that your information may be accessible by government and law enforcement agencies.
  • You expressly agree to the transfer of personal information described.

Your rights

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Making changes to this policy

  • We may update this policy from time to time, we will let you know that these changes are taking place by posting them to this page.
  • You should check this page occasionally to ensure you are aware of the changes
  • Changes will become effective immediately.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office https://ico.org.uk/

How to contact us

This website is operated by Doublezero Solutions Ltd

We are registered in England and Wales under registration number 06279867, and our registered office is at Carrington Business Park | Manchester | M31 4DD

Our principal place of business is at Carrington Business Park | Manchester | M31 4DD

We welcome questions, comments and requests regarding this Privacy Policy please contact us by writing to the business address given above, by using our website contact form, or by email to websites@doublezerosolutions.co.uk or by telephone on 0161 871 7509.

Please read this Privacy Policy together with our website Terms and Conditions of Use and our Cookie Policy.

 

 

If you want to discuss your requirements, please get in touch to find the right solution.

call us today on 0161 871 7509

Clients

  • "SiteUnify has brought a number of benefits to our company. Our engineers can get their work orders for the next month simply by synching the app, no need to come to the office for the paperwork. They also synch back the completed work reports which are available in the management system straight away, meaning the clients have their PDF reports the same day. The client portal is great too, so our clients can download their documentation at any time, and also see when they’ve got the next inspections scheduled."

    Sarah Hale

    Hydraclean Ltd

  • "Meta Creative only associate ourselves with the highest quality suppliers to fulfil our projects.We would like to recognise Doublezero Solutions’ commitment to a demanding web build project, where unpredictable requirement changes occurred once the build was underway. Doublezero simply got on with the job and saw out all changes and diversions to the brief.We would recommend Doublezero to provide a committed and professional service, and will seek to involve them wherever possible in future projects."

    Martin Leigh

    Meta Creative

  • "We recently used Doublezero Solutions to develop on-stand software for a symposium. The results were excellent and well received by the client, hope to work again in the future."

    North-West based Med Comms Agency

  • "The new site will act as a great platform to inform people about our company as well as a resource for our customers and staff. The site delivers immediate credibility and professionalism, whilst the CMS feature developed by Doublezero Solutions means we can update our site quickly and efficiently, keeping our resource material current"

    Amie Wright, Communications Co-ordinator

    Pathways CIC

  • "Doublezero Solutions offer far more than a technical software solution. Their communications, support and service level is superb, making dealing with them very easy and an enjoyable experience. I would not hesitate recommending them to any other business."

    Bernard McCabe

    Dreamscape Solutions Ltd

  • "When we needed bespoke software to manage our call centre and customer database, Doublezero delivered it on time and to budget."

    Kevin Norton

    The Insurance Octopus

  • "We’ve been sending Word versions of our instruction form for years, but more and more people are using tablets instead of laptops these days. I was getting a lot of complaints from clients saying they couldn’t open the form on an iPad or iPhone; commonly people were sending our forms to their work email address so they can fill in the document on their work PC.So, for us, the fact that iFormSoft is fully mobile compatible has speeded up our client response times no end – people are commenting on how easy the new process is too, and of course the easier we can make it for clients, the better! "

    Brandon Wagstaffe

    Atlas Building and Survey Services Ltd

  • "Using iFormSoft to send our Letters of Engagement to clients has meant we get them back same day, instead of the following week (if at all!). The real problem for us was that client’s would take an age to get around to printing/signing etc, meaning big delays in us being able to help them. The ability to produce the documents while in a meeting with a client is a huge bonus; we can get the signature there and then, meaning no additional admin back at the office."

    John Jones

    My Tax Solutions

Contact Info

If you want to discuss your requirements, please get in touch to find the right solution.

Contact Info



0161 871 7509

websites@doublezerosolutions.co.uk

Manchester, UK View Location